4 Ways to Deal with Customers Who Do not Pay on Time
After GST things have become complicated for the businesses as well as for the customers. There are several customers who do not pay on time due to several reasons such as lack of urgency, low priority and tough times. Sellers, on the other hand, do not want to deal with such customers in future as they have to face loss in their productivity, cash flow issues and damaged reputation. That’s one of the greatest impacts of GST on businesses. In this post, we list four ways in which businesses can deal with customers well who do not pay the amount of their purchase in time. Let’s take a look.
- Be Clear on your Terms and Conditions
The most important thing you need to do is be cleat regarding your businesses’ terms and conditions with your loyal as well as new customers. This way, they already know the conditions and pay for the immediate purchase. The businesses have to perform the effective GST calculation in India and generate invoices at the end of each month. Therefore, their data needs to be clear, accurate and verified.
- Personalize the Follow Up
It is better to follow up the customers who delay the payments rather than doing nothing. Personalize the follow-up and remind them about the pending payments so they know that you remember and track down everything related to your business. This is how you can tell them how attentive you are when it comes to business payments.
- Never Get Angry on Customers
Although it is difficult to control your anger at times when customer delays the payments or fails to p[ay due to any reason, you need to be patient and calm and remind them again and again about your business payments they need to do. Never get angry as it will lower down your reputation in the market.
- Consider Legal Options as a Last Resort
Lastly, if you think nothing is working and the customers are not ready to pay your pending business amount or they are making excuses for the same, you must take a legal action against them. Contact a lawyer and he will tell you what can be done regarding the situation. As every seller needs to do GST calculations in India at the end of every month, he needs to show every transaction on the invoice. Therefore it is important for them to gather all the data and payments for filing taxes.
Putting it All Together
It is very annoying when the customers avail your services or products and afterward refuses or make excuse for not paying the outstanding amount. The best way is to take a legal action against such customers rather than contacting them again and again.